Parents - Communication

Our schools are committed to providing quality education to all students in a safe, inclusive and caring learning environment. We value working together with parents and families as critical partners in student learning outcomes. Schools draw on the diversity and strengths of local communities to create opportunities to work collaboratively and set directions for students. Building mutually respectful relationships with each local community is fundamental to this. A school community contains a wide variety of individuals and groups who strive to work together to educate students to become confident, well educated young people; prepared to lead happy, successful lives and make contributions to local and global communities. School staff will engage with families to understand the interests, personalities and needs of their children.

All students need access to a quality education within safe and secure learning environments, and with the right supports to progress and achieve. There may be times during your child’s schooling when additional support is needed, or issues arise. Your school will support you and your child to productively resolve these issues and we encourage you to raise concerns as early as possible. Shared and respectful expectations and values will enable us to work together in the best interests of our children.

Electronic communication, such as email, is appropriate for short, non-urgent and positive forms of communication. It is not appropriate for more complex or emotional situations. In these cases, parents should request a face-to-face meeting so that issues can be given the time and attention they deserve. If in doubt, speak to your school.

Contact the school as early as possible if you have concerns. If you are not sure who to speak to, you can start with your child’s teacher. For some matters, it may be appropriate to talk directly to your child’s year coordinator, school administration staff or principal. If you have approached the school but haven’t been able to resolve the issue, refer to our complaints process to explore your options

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